Shipping & Returns Policy

Last updated: 12/01/26

At Clodagh Jewellery, I aim to ensure your order is delivered securely and that you are happy with your purchase. Please review my shipping and returns information below.

Shipping destinations

We currently ship to:

Ireland

United Kingdom

If you are located outside these regions and wish to place an order, please contact us before purchasing.

Delivery costs
Free shipping

Free standard delivery on orders over €80 to Ireland and the United Kingdom

Orders under €80:

Shipping costs for orders under €80 will be calculated and clearly displayed at checkout before payment is completed.

Order processing time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been dispatched, you will receive a confirmation email.

Delivery times

Estimated delivery times after dispatch:

Ireland: 4-7 business days

United Kingdom: 7-10 business days

Delivery times are estimates only and may vary due to courier delays, peak periods, or circumstances outside our control.

Tracking

Tracking information will be provided where available once your order has been dispatched.

Returns

If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return eligibility

Returns must be requested within 14 days of receiving your order

Items must be unused, unworn, and in their original condition

Items must be returned in their original packaging

For hygiene and safety reasons, Clodagh Jewellery reserves the right to refuse returns that show signs of wear or damage.

How to request a return

To request a return, please contact me at:

📧 clodaghjewellery@gmail.com

Please include:

Your order number

Reason for return

Returns sent without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect

We recommend using a tracked postal service, as we cannot be responsible for lost return parcels

Refunds

Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Original shipping charges are non-refundable.

Faulty or incorrect items

If you receive an item that is faulty or incorrect, please contact me within 48 hours of delivery so we can resolve the issue promptly.